Privacy Policy

Last Updated: June 15, 2026

1. Introduction

FixMyRadio.shop ("Company," "we," "us," or "our") operates the website and provides radio repair services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

Personal Information You Provide Directly:

  • Contact information (name, email address, phone number, mailing address)
  • Information about your radio equipment (manufacturer, model, serial number)
  • Repair request details and descriptions of issues
  • Shipping and billing information
  • Payment information (processed securely through third-party providers)
  • Any correspondence or communications with our team

Information Collected Automatically:

  • Browser type and operating system
  • Pages visited and time spent on website
  • IP address and general location information
  • Referring website and navigation patterns
  • Device information and unique identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and completing repair service requests
  • Communicating with you about your repair status
  • Sending service updates and confirmations
  • Processing payments and managing billing
  • Responding to inquiries and providing customer support
  • Improving our website and services
  • Complying with legal obligations and regulations
  • Protecting against fraud and unauthorized access
  • Analytics and business optimization

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

  • Service Providers: We share information with shipping companies, payment processors, and other service providers necessary to complete your repair request.
  • Legal Requirements: We may disclose information if required by law, regulation, court order, or government request.
  • Business Transfers: If our business is acquired or merged, your information may be transferred as part of that transaction.
  • Safety and Protection: We may disclose information to protect our rights, privacy, safety, or property, or that of our users.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to legal limitations.
  • Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can configure your browser to refuse cookies or alert you when cookies are being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies independently.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not intentionally collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: contact@fixmyradio.shop

Mailing Address: SHOP NO - 141, 1ST FLOOR, LODHA'S BOULEVARD MALL, Thane, Maharashtra 400601, India